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    Josh McKissock
    Unclaimed Profile

    Josh McKissock's Customer Success for SaaS 101 - The Fundamentals of CS Course Review

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    The course you need to learn all about Customer Success, the fundamentals, and key concepts!

    Learning Format Online Course
    Subcategory SaaS

    Course Price $44.99

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    About Josh McKissock

    The course you need to learn all about Customer Success, the fundamentals, and key concepts!

    Who Is Josh McKissock?

    No bio available.

    Industry

    Business

    Total Students

    267 students

    Official Website

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    Experience

    Course Language

    English

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    What Do You Learn in Josh McKissock's Course?

    What is Customer Success?
    Why Does Customer Success Matter in SaaS?
    Roles and Responsibilities in your Customer Success Team
    How Customer Success is Different from Customer Service or Support.
    Important Customer Success KPI's and Metrics
    The Customer Journey - 5 Stages
    Build an Action Plan to Enhance Your Customer Success Program

    What's Included in This Course?

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