What’s Included
- ✔ Over 5 hours of expert-led video training
- ✔ 31 lessons covering community-building essentials
- ✔ “Social Success Cycle” framework for engagement
- ✔ Two growth methods to kickstart participation
- ✔ Customer avatar worksheet for targeting members
- ✔ Social listening tools to gauge community health
- ✔ Downloadable resources for immediate application
- ✔ Final exam to earn a recognized certification
- ✔ Lifetime access to course updates and materials
- ✔ Digital badge to boost professional credibility
Course Description
The Community Management Mastery course, offered by DigitalMarketer, is a comprehensive online certification program designed to help marketers and business owners create and grow vibrant online communities. This course includes over 5 hours of video training across 5 modules, featuring 31 lessons, plus additional resources like worksheets and a final exam. It focuses on turning transactional customer relationships into lasting emotional bonds by leveraging proven community-building tactics. Participants learn how to initiate discussions, foster member-to-member connections, and align community efforts with the Customer Value Journey (CVJ). The curriculum covers both organic growth methods and advanced engagement strategies, drawing from real-world examples and DigitalMarketer’s own community success. It’s ideal for those looking to enhance brand advocacy and drive business growth through community management.
Ethan R –
This course made community management simple and impactful. My audience is more connected than ever.
Sophia K –
I learned to turn lurkers into active members effortlessly. The CVJ integration was a gamechanger.
James T –
The growth methods were a revelation for my small business. My customers now feel like true advocates.
Laura B –
This course gave me a blueprint to grow my brand’s community. Engagement tripled in just weeks with these tactics.