Difficult Conversations: Communication Skills at Work

Navigating workplace dynamics often requires addressing uncomfortable topics, from delivering constructive performance feedback to managing professional disagreements. "Difficult Conversations: Communication Skills at Work," created by Bhanu Sri, provides a comprehensive, practical toolkit designed to help professionals approach these high-stakes interactions with confidence and emotional intelligence. Spanning 2.5 hours of beginner-friendly content, this course tackles the core anxieties that usually surround difficult workplace discussions. Students will learn structured communication frameworks that help lower emotional tension and prevent conversations from escalating into destructive conflict. Bhanu Sri guides learners through techniques for expressing concerns clearly, managing defensive or resistant reactions from colleagues, and maintaining professional boundaries under pressure. By exploring both verbal and non-verbal communication strategies, the course equips you to listen actively, collaborate on mutually beneficial solutions, and establish clear, actionable agreements. Whether you are a team leader addressing underperformance or an employee navigating peer-to-peer friction, this program offers the essential tools to foster a culture of open, respectful, and highly productive dialogue in any organization.