Scaling Innovations in Business Operations with ChatGPT

In this comprehensive operations course designed by Zenson Tran, business professionals and operations managers learn to convert high-level organizational strategy into actionable innovation frameworks. Participants will discover how to translate corporate strategy into highly targeted Strategic Innovation Questions and construct a balanced portfolio of core, adjacent, and transformational bets for their teams. Through practical exercises, learners will master the art of installing concrete operational mechanisms and continuous-improvement kata to foster long-term agility. A core focus of the program is leveraging ChatGPT as a structured, collaborative partner throughout the entire operational innovation lifecycle, from initial brainstorming to final deployment. Students will gain deep insights into diagnosing real bottlenecks, designing controlled pilots with measurable success criteria, and predicting common failure patterns before attempting to scale up. Ultimately, this course empowers operations leaders to make clear, evidence-based recommendations and systematically scale innovations, transforming standard business procedures into highly efficient, future-proof engines of organizational growth.