Conversation Design Basics for AI Products
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Unclaimed ProfileThis course moves beyond writing individual chatbot messages toward designing full conversational systems, mapping user intents, designing assistant responses that guide users forward, building repair strategies for misunderstanding and errors, and deciding when a system should ask, retry, explain limits, or escalate to a human. Across 5 live sessions, 66 lessons, and 14 projects, students build reusable frameworks for intents, turns, flows, repair paths, and escalation moments, explicitly positioned as a first step into Agentic UX Design.
About the creator
Dr. Carmen Martinez
View full profileTechnology & UX Design · Berlin, Germany
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Dr. Carmen Martinez is a Berlin-based Conversational AI and Agentic UX strategist with a PhD in Applied Linguistics (Conversation Analysis) and 8+ years designing AI-powered customer experiences. She's worked on production systems for Deutsche Telekom, Flix (FlixBus), and Philip Morris International, and now teaches Conversation Design Basics for AI Products, a hands-on Maven course bridging linguistics and Agentic UX.
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Price may change · updated within 1–2 weeks
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Learning format
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Price
Price may change · updated within 1–2 weeks
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What You'll Learn
- Connecting conversation design to Agentic UX principles
- Deciding when systems should escalate to humans
- Building repair strategies for errors and misunderstanding
- Writing assistant responses that guide users forward
- Translating messy user language into clear intents
- Designing conversation flows beyond the "happy path"
Best For
- Those entering Agentic UX design
- Product, CX, and AI team members
- Existing conversation designers and chatbot practitioners
- Product, CX, and AI team members
Not For
- Those uninterested in AI-specific applications
- People wanting a fully self-paced format
- Those wanting purely visual UI design training
- Complete beginners to UX or product design
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