Who can benefit most from their courses?

Their courses are designed for current Customer Success Managers (CSMs), career switchers transitioning into B2B tech, and SaaS founders looking to establish their company's first Customer Success framework.

How would you describe their teaching methodology?

Their teaching is highly operational and practical. They avoid generic theories and instead focus on providing actionable templates, playbook designs, real industry scenarios, and key performance indicator (KPI) trackers that students can deploy immediately.

Leopold Holstein, Felix Benscheid

English

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Who Is Leopold Holstein, Felix Benscheid?

Leopold Holstein and Felix Benscheid are seasoned Customer Success professionals who have dedicated their careers to optimizing customer retention and driving sustainable growth in the modern B2B SaaS ecosystem. Having navigated the rapidly evolving landscape of subscription-based software, Leopold and Felix have firsthand experience building and scaling high-performing Customer Success teams from scratch. They understand that Customer Success is not just a reactive support function, but a proactive growth engine that is essential for reducing churn and maximizing net revenue retention. In their educational programs, Leopold and Felix adopt a highly practical, execution-oriented teaching style. They move beyond abstract theory…

Overview of Leopold Holstein, Felix Benscheid

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Leopold Holstein, Felix Benscheid's Programs

Highest rated

Introduction to Customer Success in modern B2B SaaS Business

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The "Introduction to Customer Success in modern B2B SaaS Business" course, created by industry specialists Leopold Holstein and Felix Benscheid, offers a foundational deep dive into the world of customer-centric growth. In the rapidly evolving Software-as-a-Service (SaaS) industry, retaining customers and maximizing their lifetime value is just as critical as acquiring new ones. This course breaks down the essential pillars of Customer Success (CS), guiding beginners through the entire customer journey from initial onboarding to long-term adoption, retention, and strategic expansion. Students will explore crucial KPIs and performance metrics that drive modern SaaS businesses, learning how to measure and influence customer health scores, churn rates, and net revenue retention. Whether you are an aspiring Customer Success Manager (CSM), an entrepreneur looking to scale a B2B startup, or a professional transitioning from traditional account management, this program equips you with the mindset and tools needed to foster a truly customer-centric culture. By mastering these principles, learners will understand how to transform customer support from a reactive cost center into a proactive engine for business expansion and sustainable revenue growth.

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FAQ

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Leopold and Felix have extensive hands-on experience working directly inside B2B SaaS organizations. They have designed, implemented, and scaled customer-facing processes that focus on long-term retention, customer health monitoring, and proactive account expansion.