Customer Success for SaaS 101 - The Fundamentals of CS By Josh McKissock

Name: Customer Success for SaaS 101 - The Fundamentals of CS
Brand: Josh McKissock

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SaaS · Online Course

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Customer Success for SaaS 101 - The Fundamentals of CS · Program

About this program

Customer Success for SaaS 101 - The Fundamentals of CS

Online Course

Learning format

SaaS

Subcategory

English

Course language

$44.99

Price

Price may change · updated within 1–2 weeks

udemy.com

Official program page

What you'll learn in Customer Success for SaaS 101 - The Fundamentals of CS

What is Customer Success?
Why Does Customer Success Matter in SaaS?
Roles and Responsibilities in your Customer Success Team
How Customer Success is Different from Customer Service or Support.
Important Customer Success KPI's and Metrics
The Customer Journey - 5 Stages
Build an Action Plan to Enhance Your Customer Success Program

What's Included in Customer Success for SaaS 101 - The Fundamentals of CS

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