Peggy
My result
All the instructors are amazing — each brings a unique perspective and teaching style…
Pros
About the creator
not applicable.
Summary
· Created with AI, based on 7 verified reviewsCreated with AI, based on 7 verified reviews
This four-instructor team brings genuinely diverse, verifiable expertise — a PhD in gamification design, a UN behavioral science advisor, an EY-trained change management consultant, and a CX strategist, which is a broader credential base than most single-instructor courses. At $1,825 for an 8-week, deeply structured curriculum (142 lessons, 19 projects), it's a serious investment, but the combination of academic rigor and named practitioner experience supports the price for professionals in design, product, or marketing roles.
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Product Strategy & Customer Experience Education · Greater Seattle Area
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John Gusiff is Managing Partner of Customer Centric Solutions LLC, which he founded in 2002 after 15 years helping B2C, B2B, and B2B2C brands improve customer acquisition and retention. He combines human-centered design, Jobs-to-Be-Done research, and behavioral science, with clients including American Honda, Citibank, lululemon, Canada Goose, and Humana.
Cumulative verified score over the last 6 months
4.7/5
2026 average·7 reviews
What verified reviewers flagged most often
7 students tagged at least one strength
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100% of verified reviewers said yes.
Share of verified reviewers who completed the full program. Green = finished, red = did not finish.
7 reviews
Rating breakdown
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7 reviews on this page
Peggy
My result
All the instructors are amazing — each brings a unique perspective and teaching style…
Pros
About the creator
not applicable.
Moe
My result
You will be scratching your head many times and having proper cognitive conflict…
Pros
About the creator
not applicable.
Bala
My result
I knowingly signed up for an 8-week course that ran at 2am my time. Clearly, curiosity…
Pros
About the creator
not applicable.
Vanessa
My result
I really enjoyed the course, it was exactly what I needed! It definitely kept me…
Pros
About the creator
The instructors were fantastic and added so much value by sharing a wide range of use…
Miguel
My result
This course provides a comprehensive and nuanced view of human behavior, pulls from the…
Pros
About the creator
not applicable.
Nora
My result
This course is a must and a gem! If I could give it more stars,i would.They manage to…
Pros
About the creator
The way the instructors share and break things down the information is brilliant.
Jason
My result
I really wish the MakeIt BeSci design course was part of my CX-Management Master's…
Pros
About the creator
not applicable.
Results mentioned in reviews are individual experiences and are not guaranteed or typical.
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